Section outline

  • The comment box can be configured to stay hidden until a "critical" rating is given.

    We have set a trigger for 1 and 2 stars.

    1. Select 3 - 5 stars – the comment field remains optional or hidden.
    2. Select 1 or 2 stars – the system automatically prompts you for a reason.

    Admin Note: Trigger values (e.g., trigger="1,2") are easily configured in the backend, allowing you to automatically prompt for written feedback only when specific star ratings are selected.